Over the past fifteen years, Patni's long-standing relationships with several large P&C insurers have facilitated and enhanced our deep understanding of end-to-end functions and processes, regulatory compliance needs and familiarity with commonly used third party software solutions including policy administration, claims management and related systems. Patni has also partnered with leading CRM, BPM, and Business Rules Management Systems (BRMS) vendors to build solutions to meet client needs.

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Our  5400+ person years of P&C experience has helped us build functional expertise across the P&C lines of business and value chains.

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Our service offerings augmented by our diverse P&C experience and alliance partner relationships such as One Shield, TIA, Chordiant, and Corticon provide clients the full spectrum of IT services and BPO offerings, supported by our robust horizontal capabilities. The P&C focus solutions include P&C Claims, Policy Administration Systems Consolidation, Medical Claims Bill Management and Adjudication.

Agency & New Business
Demand generation, Quick quotes, Application data entry, Rate, Quote & Bind, Distribution channel, Commission and Incentive Management, and Agency Contracts management

Insurance CRM
Contact center Management, Lead, Opportunity  and Issue management

Underwriting
Verification (DMV, MVR, CLUE, Credit), Rating, Policy writing, New product implementation

Policy Administration
Policy issuance, Billing, Endorsement and Policy change, Cancellation, Reinstatements, and Renewals

Claims Management
First Notice of Loss, Policy coverage confirmation, Estimation and reserve, Authorization & settlement, Salvage and Subrogation, Catastrophe Claims Management, Bill Management, Service Provider Integration

Accounting & Reporting
Policy accounting, Reconciliation, Internal & external reporting, Financial accounting, Statutory and Compliance reporting

Select Success Stories

Claims System modernization for one of the largest P&C Insurers 
Patni collaborated with client for the modernization of one of the largest P&C Claim Systems.  In addition to maintaining legacy systems, Patni provided end to end support for the development, customization, integration and testing of new system, allowing client to accomplish a major initiative within scheduled time and budgeted costs.

Development of Agent Dealer Website for Auto Warranty Services claims processing
Implemented Single Sign On (SSO) feature for the authorization and authentication process. The solution includes search, drill-down facility from agency level and/or dealer level to obtain details of individual contracts and corresponding claims. Benefits to the client are real time information on contracts & claims available to distribution channels, increased sales force satisfaction, reduced follow up calls, and an integrated view to users.

Bill Management Solution enables Client to save 25-30% in bill processing time
Patni solution leveraged payment rules engine to provide an automated, end-to-end bill processing system and automatic payment of reviewed bills. Client benefits include 25-30% reduction in bill processing time, consistent and accurate bill review, and flexibility in interfacing with external systems.

Subrogation solution reduces processing time of operations
Workflow enabled automatic assignment of claims due to subrogation experts in sub-central offices.  Major benefits to the client include reduced processing time due to paperless operations, improved subrogation recoveries, reduction in operational cost due to efficient workflow, and centralized processes.