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| Thought Paper |
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Operation Transformation Success |
| Abstract |
The telecom industry has undergone tremendous innovation and changes in the past decade, but the strategy for achieving success and sustainability as a telecom provider remains unchanged. This path to success remains the same if you are deploying custom solutions to support plain old telephone services (POTS) or using recent service delivery platform (SDP) approaches for converged services over next generation IP networks.
Organizations are inundated with continuous pressure to launch new products/services, to grow revenue per subscriber, and to grow market share. These concerns are often so strong that they overshadow all other concerns. The dilemma facing all companies entering into new telecom business models is how to balance the seemingly contradictory mix of technical challenges, external requirements, and business goals.
Achieving this balance for a new product or service launch can appear deceptively easy to achieve. This is because many of the largest challenges have a delayed impact. The key to obtaining long-term sustainability is to address these challenges and requirements in advance.
To help you identify some of these key success factors, this Paper outlines six common pitfalls that can cause you to lose control of your transformation. Patni’s experience has shown that these pitfalls both minimize the risk of the initial launch and are essential to achieving long-term sustainability.
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