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| Thought Paper |
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Application of Reverse Engineering Techniques to Managed Services Transition Programs |
| Abstract |
Organizations running ERP systems as their backbone applications incur sizeable efforts and investments in implementation and provisioning ongoing support and developments.
With an aim of reducing the operational cost structure and bringing about process improvements, besides seeking gains in operational efficiency, organizations often take the route to Managed Services by engaging with partners in low cost economies. Very often these partners are not involved in implementation or rollout services in these organizations.
The need to transition knowledge and services to the incoming vendor imposes dual costs to organizations with the incoming and incumbent teams jointly involved in the transition project. Conventional Transition Models have a linear approach to transitioning knowledge and services and are time and effort intensive.
This paper discusses an alternative transition option with focus on tool-based reverse engineering of existing SAP implementations for a focused understanding of process chains for knowledge acquisition. This methodology enables a more proactive and measurable transition to Managed Services, limits knowledge redundancy and overlap of transition teams (transitioning-in and transitioning-out teams) and enables an evolved service model that ensures risk management and provides competitive service levels.
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