Expertise |
CIS |
| Patni provides a wide range of Customer Interaction Services (CIS) tightly integrated with infrastructure management services, enterprise applications services and product engineering services. Our single point sourcing solution addresses 24x7x365 multi-service, multi-lingual, multi-locational and multi-channel support service requirements of leading global companies. Led by a business transformation strategy, we aim to consolidate clients’ discrete technical and customer support model to a centralize delivery model ensuring cost-optimization and standardized customer experience. We leverage our global delivery centers across India and China to provide our clients support services in multiple languages including English, German, French, Spanish, Japanese, Chinese, Italian, and Mandarin. |
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| CIS Suite of Services |
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| Key Differentiators |
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Matured practice in executing multiple integrated deals providing Single Window Clearance Service for multi-million dollar clients worldwide. |
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Integrated IT-CIS delivery framework to provide end-to-end support services. |
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Global delivery centers across India and China to provide clients support services in multiple languages. |
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Ability to integrate technical and functional capability to deliver support services by leveraging our large pool of qualified talent with specialized skills set. |
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Business Transformation led strategy that includes consolidation, standardization and functionalization capabilities and operating model redesign. |
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Cost reduction with ongoing productivity enhancement. |
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ITIL framework and platform based service delivery. |
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