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How can we help you? |
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“Please allow me to thank the Patni team for the exemplary work you have done in the processing of our subscription work. Your understanding of our processing needs, mapping of the business rules and procedures for our different subscription forms, while re-engineering the process, has been outstanding. Your offshore team was trained successfully to deliver excellent quality within a short period of time. Today, in the face of steep transaction volume growth, your team continues to meet all SLA targets, and its performance has consistently exceeded our expectations..”
Senior Director
One of the largest family welfare
non-profit organizations in the US
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BPO-KPO Service Offerings |
| Business Transformation |
Businesses are transforming, changing the way they work and aligning their operating models with the need to exceed investor expectations. At Patni, we become a partner in our clients’ transformational journey, offering incremental as well as quantum improvements to clients’ businesses. We assist our clients in choosing the optimal operating model and then help them take the next step by executing the model near-shore and offshore. |
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| We offer an ‘integrated transformation approach’ which is a blend of maturity and capability enhancement, giving organizations the flexibility to enhance the capability of core business process along with attaining higher maturity levels in enabling and managing processes. The building blocks of this foundation are P-cube, Patni’s proprietary process framework, the Metrics and Measurement Framework (MMF) and Structured Improvement Methodologies (SIM). Business enhancement through the micro-reengineering route is achieved with DeManDS, which is the data modeling, analytics and decision support service. TOM, the operating model execution and advisory service and BPR, the business process reengineering service, are the offerings that straddle micro and macro reengineering. Our team deploys best-of-standards processes, achieving improvements through a rigorous, data driven approach to problem-solving and optimization. |
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| Business Transformation Services Portfolio |
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| Select Case Studies |
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| Patni helped a leading benefits administrator to fundamentally re-architect the Operations Model through a systematic centralization of operations from multiple geographies, standardization of process models and functionalization of operations. This helped achieve steep increase in efficiencies and moving from a client-based operations model to a process-based delivery model. |
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| Process Reengineering assignment implemented for a leading specialty health and life insurance service provider for senior citizens. While the company was growing exponentially, it was grappling with challenges on multiple fronts like non-standard processes, legacy systems, and operational constraints. Patni provided a reengineering solution by conducting thorough process assessment and operations modeling using various tools & techniques. The suggested improvement proposed to give a significant head count saving (up to 30%), reducing error prone activities from 71% to 26% and drastically improving turn-around from the current 13 days to 4 days. |
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