BPO-KPO Service Offerings |
| Retail Banking |
| Patni’s Banking & Financial services practice has helped some of the world’s largest Financial Institutions achieve high level of operational efficiencies while allowing them to focus on core business. They have also improved operating models that facilitate better capital management and allocations moving away from traditional operations norms towards improved unit cost structures, ensuring regulatory compliance, expanding breadth of customer relationships and expanding net interest margin through improved loan and deposit mix. |
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| Patni BPO offers comprehensive suite of retail banking offshore back office processing and customer interaction services for large and mid-sized banks. We deliver significant cost take outs upfront, operational transformation and service level improvements. Our suite of Retail Banking services consists of the following: |
- Deposits Operations
- Consumer Loans
- Credit Cards
- Wealth Management. |
| Our services include payment processing, new account set up and maintenance, check and returns processing, customer interaction services (query management via phone or email), remittance processing, loss prevention, account reconciliation, client reporting, etc. |
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Retail Banking Suite of Services |
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| Key Differentiators |
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Integrated IT+BPO delivery model. |
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Seasoned management and delivery team with expertise in the banking domain. |
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Operations Excellence framework – Process standardization & optimization, enabling Quality Control mechanism and rigorous Compliance and Audit. |
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De-risked phased transition methodology. |
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Operations transformation ensuring improvement of process efficiencies, elimination of redundancies and reduction of variance in service delivery. |
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Continuous improvement and mitigation of the need for systems upgrades or changes. |
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Regular reporting and MIS framework for online process health check. |
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Center of Excellence based model to drive functionalization. |
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Global delivery framework to ensure 24x7 delivery and round-the-clock support. |
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Superior account management. |
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| Select Success Stories |
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| Patni has set-up a Deposit Operations Center of Excellence for a Leading US Regional Bank. |
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| Patni services the world’s largest Financial Services Conglomerate on Back office process administration. |
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| Patni has set up an integrated back office solution for the world’s biggest hedge fund administrator to migrate its client's funds from multiple accounting platforms to a standardized platform cost-efficiently. |
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| Patni has set up outsourced support operations for one of the world's largest Financial Services Company to support over 2000 users across North America, Europe and Asia Pacific. |
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| Patni offers Reconciliation services for a leading Caribbean bank. |
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